Question 1

What is typical shipping?

Accepted Answer

Orders are processed within 24 hours of payment Monday- Friday.  Shipping will occur the next business day after processing. For example, an order made after hours on a Wednesday, will be processed by Thursday; therefore, shipping will take place Friday.  Any orders made on Friday evening will be processed by Monday of the following week.

Question 2

What is typical shipping?

Accepted Answer

Orders are processed within 24 hours of payment Monday- Friday.  Shipping will occur the next business day after processing. For example, an order made after hours on a Wednesday, will be processed by Thursday; therefore, shipping will take place Friday.  Any orders made on Friday evening will be processed by Monday of the following week.

Question 3

How do I know if the unit is my size?

Accepted Answer

Our units come in 3 primary sizes- Small (21.5” head circumference), Medium (22.5 head circumference), and Large ( 23” head circumference).  Some units have S/M (21.5"-22.5") or M/L (22.5"-23") sizing.  Combs and adjustable straps can be purchased separately.   See attachment for head circumference sizing/measurments.

Question 4

How do I know if the unit is my size?

Accepted Answer

Our units come in 3 primary sizes- Small (21.5” head circumference), Medium (22.5 head circumference), and Large ( 23” head circumference).  Some units have S/M (21.5"-22.5") or M/L (22.5"-23") sizing.  Combs and adjustable straps can be purchased separately.   See attachment for head circumference sizing/measurments.

Question 5

What is typical shipping?

Accepted Answer

Orders are processed within 24 hours of payment Monday- Friday.  Shipping will occur the next business day after processing. For example, an order made after hours on a Wednesday, will be processed by Thursday; therefore, shipping will take place Friday.  Any orders made on Friday evening will be processed by Monday of the following week.

Question 6

What is typical shipping?

Accepted Answer

Orders are processed within 24 hours of payment Monday- Friday.  Shipping will occur the next business day after processing. For example, an order made after hours on a Wednesday, will be processed by Thursday; therefore, shipping will take place Friday.  Any orders made on Friday evening will be processed by Monday of the following week.

Question 7

How do I know if the unit is my size?

Accepted Answer

Our units come in 3 primary sizes- Small (21.5” head circumference), Medium (22.5 head circumference), and Large ( 23” head circumference).  Some units have S/M (21.5"-22.5") or M/L (22.5"-23") sizing.  Combs and adjustable straps can be purchased separately.   See attachment for head circumference sizing/measurments.

Question 8

How do I know if the unit is my size?

Accepted Answer

Our units come in 3 primary sizes- Small (21.5” head circumference), Medium (22.5 head circumference), and Large ( 23” head circumference).  Some units have S/M (21.5"-22.5") or M/L (22.5"-23") sizing.  Combs and adjustable straps can be purchased separately.   See attachment for head circumference sizing/measurments.

Question 9

How do I know if the unit is my size?

Accepted Answer

Our units come in 3 primary sizes- Small (21.5” head circumference), Medium (22.5 head circumference), and Large ( 23” head circumference).  Some units have S/M (21.5"-22.5") or M/L (22.5"-23") sizing.  Combs and adjustable straps can be purchased separately.   See attachment for head circumference sizing/measurments.

Question 10

What is typical shipping?

Accepted Answer

Orders are processed within 24 hours of payment Monday- Friday.  Shipping will occur the next business day after processing. For example, an order made after hours on a Wednesday, will be processed by Thursday; therefore, shipping will take place Friday.  Any orders made on Friday evening will be processed by Monday of the following week.

Question 11

What is the cancellation policy?

Accepted Answer

Unfortunatley, once an order is submitted, it may not be canceled. We encourage customers to pay attention to their order details before submitting their order and payment.

Question 12

What color is my unit?

Accepted Answer

Units are ready-to-ship. The color can be found in the description of each unit. 80% of the hair we ship out will have a natural dark brown color tone. We will sometimes receive donor hair with medium to light brown color tones. Custom color is available for custom units only.  Shop the "Meka Murphy Xperience" to order a custom unit made just for you!

Question 13

What is the cancellation policy?

Accepted Answer

Unfortunatley, once an order is submitted, it may not be canceled. We encourage customers to pay attention to their order details before submitting their order and payment.

Question 14

What color is my unit?

Accepted Answer

Units are ready-to-ship. The color can be found in the description of each unit. 80% of the hair we ship out will have a natural dark brown color tone. We will sometimes receive donor hair with medium to light brown color tones. Custom color is available for custom units only.  Shop the "Meka Murphy Xperience" to order a custom unit made just for you!

Question 15

What color is my unit?

Accepted Answer

Units are ready-to-ship. The color can be found in the description of each unit. 80% of the hair we ship out will have a natural dark brown color tone. We will sometimes receive donor hair with medium to light brown color tones. Custom color is available for custom units only.  Shop the "Meka Murphy Xperience" to order a custom unit made just for you!

Question 16

What is the cancellation policy?

Accepted Answer

Unfortunatley, once an order is submitted, it may not be canceled. We encourage customers to pay attention to their order details before submitting their order and payment.

Question 17

What color is my unit?

Accepted Answer

Units are ready-to-ship. The color can be found in the description of each unit. 80% of the hair we ship out will have a natural dark brown color tone. We will sometimes receive donor hair with medium to light brown color tones. Custom color is available for custom units only.  Shop the "Meka Murphy Xperience" to order a custom unit made just for you!

Question 18

What color is my unit?

Accepted Answer

Units are ready-to-ship. The color can be found in the description of each unit. 80% of the hair we ship out will have a natural dark brown color tone. We will sometimes receive donor hair with medium to light brown color tones. Custom color is available for custom units only.  Shop the "Meka Murphy Xperience" to order a custom unit made just for you!

Question 19

What is the cancellation policy?

Accepted Answer

Unfortunatley, once an order is submitted, it may not be canceled. We encourage customers to pay attention to their order details before submitting their order and payment.

Question 20

What is the cancellation policy?

Accepted Answer

Unfortunatley, once an order is submitted, it may not be canceled. We encourage customers to pay attention to their order details before submitting their order and payment.

Question 21

How do I order a custom unit?

Accepted Answer

Custom units can be found on the Home Page under the Mekka Murphy Xperience section.  Once you choose the Mekka Murphy Xperience, an order form will pop up.  Download and complete form.  Email completed form to mekkamurphy@icloud.com with subject line: Custom Unit Order.  Please allow at least 48 hours for someone to respond to your order request.

Question 22

What is the refund policy?

Accepted Answer

Due to Covid-19,  all purchases are final at this time.  All units are being inspected and approved by a quality assurance team before shipping. We encourage customers to review their order before purchase.

Question 23

What is the refund policy?

Accepted Answer

Due to Covid-19,  all purchases are final at this time.  All units are being inspected and approved by a quality assurance team before shipping. We encourage customers to review their order before purchase.

Question 24

What is the refund policy?

Accepted Answer

Due to Covid-19,  all purchases are final at this time.  All units are being inspected and approved by a quality assurance team before shipping. We encourage customers to review their order before purchase.

Question 25

What is the refund policy?

Accepted Answer

Due to Covid-19,  all purchases are final at this time.  All units are being inspected and approved by a quality assurance team before shipping. We encourage customers to review their order before purchase.

Question 26

What is the refund policy?

Accepted Answer

Due to Covid-19,  all purchases are final at this time.  All units are being inspected and approved by a quality assurance team before shipping. We encourage customers to review their order before purchase.

Question 27

How do I order a custom unit?

Accepted Answer

Custom units can be found on the Home Page under the Mekka Murphy Xperience section.  Once you choose the Mekka Murphy Xperience, an order form will pop up.  Download and complete form.  Email completed form to mekkamurphy@icloud.com with subject line: Custom Unit Order.  Please allow at least 48 hours for someone to respond to your order request.

Question 28

How do I order a custom unit?

Accepted Answer

Custom units can be found on the Home Page under the Mekka Murphy Xperience section.  Once you choose the Mekka Murphy Xperience, an order form will pop up.  Download and complete form.  Email completed form to mekkamurphy@icloud.com with subject line: Custom Unit Order.  Please allow at least 48 hours for someone to respond to your order request.

Question 29

How do I order a custom unit?

Accepted Answer

Custom units can be found on the Home Page under the Mekka Murphy Xperience section.  Once you choose the Mekka Murphy Xperience, an order form will pop up.  Download and complete form.  Email completed form to mekkamurphy@icloud.com with subject line: Custom Unit Order.  Please allow at least 48 hours for someone to respond to your order request.

Question 30

How do I order a custom unit?

Accepted Answer

Custom units can be found on the Home Page under the Mekka Murphy Xperience section.  Once you choose the Mekka Murphy Xperience, an order form will pop up.  Download and complete form.  Email completed form to mekkamurphy@icloud.com with subject line: Custom Unit Order.  Please allow at least 48 hours for someone to respond to your order request.

Question 31

How long will my unit last?

Accepted Answer

Units can last 2-5 years with proper care.  See attachment for care instructions.

Question 32

How long will my unit last?

Accepted Answer

Units can last 2-5 years with proper care.  See attachment for care instructions.

Question 33

How long will my unit last?

Accepted Answer

Units can last 2-5 years with proper care.  See attachment for care instructions.

Question 34

How long will my unit last?

Accepted Answer

Units can last 2-5 years with proper care.  See attachment for care instructions.

Question 35

How long will my unit last?

Accepted Answer

Units can last 2-5 years with proper care.  See attachment for care instructions.

Question 36

What products do you recommend for unit maintenance?

Accepted Answer

Mekka Murphy supports the use of the BASIC hair care line. Use the following link to order the BASIC maintenance hair kit  https://bit.ly/MMbasic.

Question 37

What products do you recommend for unit maintenance?

Accepted Answer

Mekka Murphy supports the use of the BASIC hair care line. Use the following link to order the BASIC maintenance hair kit  https://bit.ly/MMbasic.

Question 38

What products do you recommend for unit maintenance?

Accepted Answer

Mekka Murphy supports the use of the BASIC hair care line. Use the following link to order the BASIC maintenance hair kit  https://bit.ly/MMbasic.

Question 39

What products do you recommend for unit maintenance?

Accepted Answer

Mekka Murphy supports the use of the BASIC hair care line. Use the following link to order the BASIC maintenance hair kit  https://bit.ly/MMbasic.

Question 40

What products do you recommend for unit maintenance?

Accepted Answer

Mekka Murphy supports the use of the BASIC hair care line. Use the following link to order the BASIC maintenance hair kit.

Question 41

How long will it take to process my order?

Accepted Answer

Orders are processed within 24 hours Monday- Friday. Weekend orders will process the next business day.  Holiday closures may affect processing. Please check for updates or notices regarding Holidays.

Question 42

How long will it take to process my order?

Accepted Answer

Orders are processed within 24 hours Monday- Friday. Weekend orders will process the next business day.  Holiday closures may affect processing. Please check for updates or notices regarding Holidays.

Question 43

How long will it take to process my order?

Accepted Answer

Orders are processed within 24 hours Monday- Friday. Weekend orders will process the next business day.  Holiday closures may affect processing. Please check for updates or notices regarding Holidays.

Question 44

How long will it take to process my order?

Accepted Answer

Orders are processed within 24 hours Monday- Friday. Weekend orders will process the next business day.  Holiday closures may affect processing. Please check for updates or notices regarding Holidays.

Question 45

How long will it take to process my order?

Accepted Answer

Orders are processed within 24 hours Monday- Friday. Weekend orders will process the next business day.  Holiday closures may affect processing. Please check for updates or notices regarding Holidays.

Question 46

Do you offer unit repair?

Accepted Answer

Yes! We offer unit repair, maintenance, and styling services through the salon. To find more details about wig services, visit vagaro.com/trinitystyles for booking and pricing. These services are available to local and non-local customers. Contact us for inquiries.

Question 47

Do you offer unit repair?

Accepted Answer

Yes! We offer unit repair, maintenance, and styling services through the salon. To find more details about wig services, visit vagaro.com/trinitystyles for booking and pricing. These services are available to local and non-local customers. Contact us for inquiries.

Question 48

Do you offer unit repair?

Accepted Answer

Yes! We offer unit repair, maintenance, and styling services through the salon. To find more details about wig services, visit vagaro.com/trinitystyles for booking and pricing. These services are available to local and non-local customers. Contact us for inquiries.

Question 49

Do you offer unit repair?

Accepted Answer

Yes! We offer unit repair, maintenance, and styling services through the salon. To find more details about wig services, visit vagaro.com/trinitystyles for booking and pricing. These services are available to local and non-local customers. Contact us for inquiries.

Question 50

Do you offer unit repair?

Accepted Answer

Yes! We offer unit repair, maintenance, and styling services through the salon. To find more details about wig services, visit vagaro.com/trinitystyles for booking and pricing. These services are available to local and non-local customers. Book Service Now.

Frequently Asked Questions

What is typical shipping?

What is typical shipping?

How do I know if the unit is my size?

How do I know if the unit is my size?

What is typical shipping?

What is typical shipping?

How do I know if the unit is my size?

How do I know if the unit is my size?

How do I know if the unit is my size?

What is typical shipping?

What is the cancellation policy?

What color is my unit?

What is the cancellation policy?

What color is my unit?

What color is my unit?

What is the cancellation policy?

What color is my unit?

What color is my unit?

What is the cancellation policy?

What is the cancellation policy?

How do I order a custom unit?

What is the refund policy?

What is the refund policy?

What is the refund policy?

What is the refund policy?

What is the refund policy?

How do I order a custom unit?

How do I order a custom unit?

How do I order a custom unit?

How do I order a custom unit?

How long will my unit last?

How long will my unit last?

How long will my unit last?

How long will my unit last?

How long will my unit last?

What products do you recommend for unit maintenance?

What products do you recommend for unit maintenance?

What products do you recommend for unit maintenance?

What products do you recommend for unit maintenance?

What products do you recommend for unit maintenance?

How long will it take to process my order?

How long will it take to process my order?

How long will it take to process my order?

How long will it take to process my order?

How long will it take to process my order?

Do you offer unit repair?

Do you offer unit repair?

Do you offer unit repair?

Do you offer unit repair?

Do you offer unit repair?

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